I just upgraded from Office 2013 Pro to Office 2016 Pro and suddenly my Exchange account kept prompting for password. Connected via VPN to local area network that my Exchange was on, went to Account Settings, Change, More Settings, Security and Unchecked Encryption: Encrypt data between Microsoft Outlook and Microsoft Exchange.
So, I was having this BRUTALLY annoying issue on my macs (when I work from home, I work on my mac) where, every time I launched Outlook 2016, I would be prompted to login with my credentials.. Just super annoying and unnecessary.
- Sep 21, 2019 I just upgraded from Office 2013 Pro to Office 2016 Pro and suddenly my Exchange account kept prompting for password. Connected via VPN to local area network that my Exchange was on, went to Account Settings, Change, More Settings, Security and Unchecked Encryption: Encrypt data between Microsoft Outlook and Microsoft Exchange.
- After deleting entries in Keychain related to office, exchange, and adal restart computer. In Keychain lock the login entry. Open Outlook input password to allow access to Keychain again - Continue with steps to input password into the password textbox under Tools Accounts mailbox(es) having issues.
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Theres a ton of documentation on 'how to fix this' but a lot of it misses an important step (also, a facepalm step).
6 Steps total
Step 1: Open the Keychain
Theres a bunch of ways to do it, but ultimately, the easiest way is to press CMD+Space, to open spotlight, then search 'Keychain Access'.
Step 2: Clear old items relating to Exchange/MS login in the keychain
According to a Microsoft Representative, the best option here is:
Make sure you quit Outlook and other Office apps.
Password Unzip For Microsoft Office 2016 15.28.0 Mac Software
Search 'Exchange' under Login --> All Items and delete everything (NOT EVERYTHING - take a look and make sure you're only deleting entries that are in some way related to Microsoft)
Search 'Office' and delete everything
Search 'ADAL' and delete everything
Step 3: Open Outlook & Login
Yea, I know, we're trying to fix this - but you have to log in this ONE more time..
Microsoft Office 365
Step 4: Open Outlook Preferences from the menu
Click Outlook -> Preferences in the menu bar
Step 5: Open Accounts
Password Unzip For Microsoft Office 2016 15.28.0 Macbook Pro
Open the Accounts Section..
Password Unzip For Microsoft Office 2016 15.28.0 Mac Iso
Step 6: Finally.. Add your password
Seriously - this is critical! Add your password in the password field for the account in question, then close the preferences window.
Microsoft Office
NOW - when you restart Outlook you SHOULD NOT have to login!
While this isn't the most difficult or pressing issue in the world, it most definitely is annoying! I hope this guide helps some folks!
References
Microsoft Office Free Download
- michaelkummer.com
- Microsoft TechNet Discussion
Password Unzip For Microsoft Office 2016 15.28.0 Mac Download
5 Comments
- ChipotleTony Bongiorno Jul 19, 2017 at 06:07pm
Thanks for posting. I've seen this quite a few times from multiple users
- SonoraTMagro Apr 8, 2019 at 07:45pm
Tried and still not working for me. Box will not go away. :( Windows live writer for mac computers.
- Pimientospicehead-pn1ix Jul 16, 2019 at 04:02pm
Thanks for posting, but the login box still appears. A question -- when I searched Exchange, should I delete the Private Exchange Key (two of them) and Public Exchange Key (also two files)?
- Pimientospicehead-xgxh2 Aug 6, 2019 at 06:33am
still not working for me. I have 3 office 365 accounts, and every time I should enter the password 3 times for each account. It is really annoying
- Sonoraearthsound Mar 31, 2020 at 06:22pm
A couple of steps we added to our recipe to workaround this longstanding issue:
- Open Keychain Access > View > Show Invisible Items
- After deleting entries in Keychain related to office, exchange, and adal > restart computer.
- In Keychain > lock the login entry.
- Open Outlook > input password to allow access to Keychain again
- Continue with steps to input password into the password textbox under Tools > Accounts > mailbox(es) having issues
- Restart Outlook